Transactions can be refunded in full or in part, both refunds are made directly onto the original payment card. You can refund a transaction up to 45 days from the date it was made.
To do a full refund, follow these steps:
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From the Home Screen, navigate to the Transaction Management Section and choose “Transactions”.
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Select the relevant transaction to refund
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Now, choose “Issue Refund”
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Insert the Security PIN – If you need to correct a mistake, use the arrow in the bottom right corner
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Input the full amount of the original transaction
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Confirm by pressing the “Refund” button
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Present the card used in the original transaction
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The terminal will show “Approved” to confirm the refund was successful and you’ll have the option to print out a receipt
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Click here to learn how to make a partial refund on your terminal! 🙂
If you would like to do a refund on your B-Online account, click here!